Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices andProcedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
COLLECTION OF PERSONAL INFORMATION
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by LivingNeeds Healthcare. Without prejudice to the generality of the above,information collected by us from you may include (but is not limited to) the following:
contact data (such as your email address and phone number);
Device Phonebook We may-with your consent-collect Contact information from your device's phonebook. We take the user's permission before accessing the phonebook contact information it helps users quickly add their number. Contacts information is collected in the following features: -When Adding patients to OPD List
- Share Link
- Photo Tracker
- Medical Record
demographic data (such as your gender, your date of birth and your pin code and complete address);
data regarding your usage of the services and history of the appointments made by or with you through the use of Services; other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters. We may also collect payment information such as Your payment card number, expiration date, billing address. By using the Service, You consent to the recording, storage, and disclosure of such communications You send or receive for these purposes. We may also store and process prescriptions, treatment notes, recommendations and other data generated by Medical Practitioners on or through the Platform, and data shared by third parties such as diagnostics related information; prescription related information etc and may retain such material for our records for the duration of You availing the Services or for any such period required or permitted under applicable law. Uploading and storing patient's prescription files, docs & images information.
Firebase analytics, crashlytics, database, storage, auth we store and retrieve mobile number, name, image and document, firebase chat, fcm token quickblox auth, voice and video call The information collected from you by Livingneeds Healthcare pvt. ltd. may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
financial information such as bank accounts, credit and debit card details or other payment instrument details;
physical, physiological and mental health condition;
medical records and history;
information received by body corporate under lawful contract or otherwise;
visitor details as provided at the time of registration or thereafter; and
Livingneeds Healthcare pvt. ltd. will be free to use, collect and disclose information that is freely available in the public domain without your consent. All Health records created either on the website or on the in clinic application are based up on your consent. Such consent is deemed to be given when you visit the website or the clinic. It is the sole responsibility of the clinic to make patients aware that the said establishment uses Livingneeds Healthcare pvt. ltd. software and services. Livingneeds Healthcare pvt. ltd. will not be held liable for the failure of such communication from clinic/practitioner. If you do not want to create your record please inform the clinic or doctor expressly. In the case that you may wish to remove such a record you may contact us on email@example.com. Do note your data may still be held after removing personal identifiers mentioned above to facilitate continued services or analysis.
How do We use the information We collect?
(a)We use information We collect, in a variety of ways in order to provide the Services on the Site and to operate Our business, including the following:
(i) To carry out Our obligations arising from Your requests for the products and Services on the Platform;
(ii) To operate and improve the Platform in order to foster a positive user experience and to improve Our business as a whole;
(iii) To process and deliver Your service requests with Us;
(iv) To enable Your access to Our Site to provide You Services;
(v) To enable You to initiate consultation with Medical Practitioners or facilitating next steps in the consultation.
(vi) Analysing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.;
(viii) We use the information that You provide for such purposes such as responding to Your requests, customising Your orders, improving Our Platform or communicating with You;
(ix) For non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research or product development purposes;
(x) To comply with applicable law;
(xi) To conduct audits and quality assessment procedures;
(xii) To analyse the use of Our resources, troubleshooting problems and improving Our Products and Services, by using the information regarding Your mobile device and software.
(xiii) Contacting Users, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations or offering new services;
(xiv) To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Our Terms, or as otherwise required by law;
(xv) To respond to any queries that You may have, and to communicate information to You, including notifications of any promotions or alerts, any changes/updates to the Site, or the introduction of any future fees or charges that We may collect at the time for purchasing products or provision of our Services to You; or
(xvi) To contact You, by way of SMS, email and phone calls, from time to time to record Your valuable feedback on Our products and Services, as they currently stand, and/or any potential products and services that may be offered in the future.
(b)We may use “cookies” information and “automatically collected” information We collect on the Platform to
(i) personalize Our services, such as remembering Your information so that You will not have to re-enter it during your visit or the next time you avail the Service;
(ii) provide customized advertisements, content, and information;
(iii) monitor and analyze the effectiveness of the Service and third-party marketing activities;
(iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and
(v) track Your entries, submissions, and status in any promotions or other activities on the Service
(c)We may access or store Your information if it is necessary to detect, prevent or address fraud and other illegal activity or to protect the safety, property or rights of the Platform or others.
(d)We may use information regarding Your location or the location of Your device through which You access the Service for a number of purposes, including without limitation to confirm You are located in a jurisdiction in which the Service is offered and to identify an appropriate Medical Practitioner.
(e)We may collect, analyze, use, publish, create and sell de-identified information, of which your personal or sensitive personal information might be a component, for any business or other purpose not prohibited by applicable law, including for research and marketing purposes. (collectively “Purposes”).
The terms in this Clause 4 are applicable only to Practitioners.
ALL USERS NOTE:
This section applies to all users.
for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, debugging customer support related issues. Livingneeds Healthcare pvt. ltd. also reserves the right to use information provided by or about the End-User for the following purposes:
Publishing such information on the Website.
Contacting End-Users for offering new products or services.
Contacting End-Users for taking product and Service feedback.
Analyzing software usage patterns for improving product design and utility.
Analyzing anonymize practice information for commercial use.
Livingneeds Healthcare pvt. ltd. does not control or endorse the content, messages or information found in any Services and, therefore, Livingneeds Healthcare pvt. ltd. specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Livingneeds Healthcare pvt. ltd. relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Livingneeds Healthcare pvt. ltd. relating to the same.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through firstname.lastname@example.org. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably possible. There may be circumstances where LivingNeeds will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through support@livingNeeds.org . We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymize and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymize data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in Livingneeds Healthcare pvt. ltd. being unable to provide you with itsServices or to terminate any existing relationship Livingneeds Healthcare pvt. ltd. may have with you. If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email email@example.com.
Due to the communications standard son the Internet, when a User or the End-User or anyone who visits the Website, Livingneeds Healthcare pvt. ltd. automatically receives the URL of the site from which anyone visits. Livingneeds Healthcare pvt. ltd. also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help Livingneeds Healthcare pvt. ltd. improve its Service. The link age between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, Livingneeds Healthcare pvt. ltd. may share and/or disclose some of the aggregate findings (not the specific data) in anonymize form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business. The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by Livingneeds Healthcare pvt. ltd. and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Livingneeds Healthcare pvt. ltd. may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however,do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features. A User may have limited access to theWebsite without creating an account on the Website. Users can make appointments with the doctors by providing their name and phone number through Mobile Application.
This section applies to all Practitioners.
Contacting Practitioners for offering new products or services.
Contacting Practitioners for taking product feedback.
Analyzing software usage patterns for improving product design and utility.
Analyzing anonymize practice information including financial, and inventory information for commercial use.
Livingneeds Healthcare pvt. ltd. automatically enables the listing of Practitioners’ information on its Website for every ‘Doctor’ or ‘Hospital’ or any other ‘Hospital staff member’ added to a Practice using its software. The Practitioner information listed on Website is displayed when End-Users search for doctors on Website, and thePractitioner information listed on Website is used by End-Users to request for doctor or Hospital appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by Livingneeds Healthcare pvt. ltd. and is provided to Livingneeds Healthcare pvt. ltd. by Practitioners who wish to enlist themselves on the Website, or is collected by Livingneeds Healthcare pvt. ltd. from the public domain. Livingneeds Healthcare pvt. ltd. displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately for any discrepancies, changes or updates to such information. Livingneeds Healthcare pvt. ltd. will, however, take reasonable steps to ensure the accuracy and completeness of this information. Livingneeds Healthcare pvt. ltd. may also display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners have consented to Livingneeds Healthcare pvt. ltd. collecting,processing and/or disclosing their information on the Website. Such Practitioners are verified by LivingNeeds Helathcare or its associates, and Livingneeds Healthcare pvt. ltd. makes every effort to capture accurate information for such Practitioners. However, Livingneeds Healthcare pvt. ltd. does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Practitioners. END-USERS NOTE
This section applies to all End-Users.
Analyzing such information for research and development of new technologies.
Using analysis of such information in other commercial product offerings of LivingNeeds Healthcare.
Sharing analysis of such information with third parties for commercial use.
CASUAL VISITORS NOTE
CONFIDENTIALITY AND SECURITY
CHILDREN'S AND MINOR'S PRIVACY
Livingneeds Healthcare pvt. ltd. strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Livingneeds Healthcare pvt. ltd. Website and Services are not intended for use by minors, Livingneeds Healthcare pvt. ltd. respects the privacy of minors who may inadvertently use the internet or the mobile application or website.
CONSENT TO THIS POLICY
ADDRESS FOR PRIVACY QUESTIONS
Indicative List of Information by Nature of Service
End-Users registering for an account on ‘LivingNeeds Healthcare’ website/web application : You can create an account by giving us information regarding your [name, mobile number], and such other information as requested on the End-User registration page. This is to enable us to provide you with the facility to use the account to book your appointments and store other health related information. Practitioner availing of the free listing service on the Website or ‘LivingNeeds Healthcare’ mobile application by registering for an account: As a Practitioner, you may be required to provide us with information regarding your [name, mobile number, email address], and such other information as requested. Livingneeds Healthcare pvt. ltd. may send email and/or SMS confirmations or other communications to End-Users in connection with their bookings, appointments or other interactions with you, if such interactions have been facilitated by LivingNeeds Healthcare.
TRAFFIC DATA COLLECTED
We automatically track and collect the following categories of information when you visit ourSite:
types of devices accessing the Site;
types of web browsers used to access the Site;
referring source which may have sent you to the Site; and
other information associated with the interaction of your browser and the Site(collectively "Traffic Data”).
INTERACTIVE AND INSTALLED TOOLS
We also collect other information, some of which may be Personal Information that you voluntarily provide to us when you choose to use some of the our interactive tools and services("Interactive Tools"), such as searching for Providers and searching for available appointments with them. We also collect information you provide voluntarily in free-form text boxes on the Siteand through responses to surveys, questionnaires and the like. Some of the free Interactive Tool son our Site ask you for health-related Personal Information. You may elect to use certain Services available through the Site that require you to download and install software on your computer("Installed Tools"). The Installed Tools may collect and transmit information from your computer system solely relating to use of the Installed Tools and for the purpose of providing you therelevant Services, for example, by informing Livingneeds Healthcare pvt. ltd. when a user is logged on and available to receive update or alert notices.
We may use third party website analytics services in connection with the Site. These website analytics services do not collect Personal Information that you do not voluntarily enter into theSite. These services do not track your browsing habits across websites which do not use their services. We are using the information collected from these services to find usability problems to make the Site easier to use. The recordings will never identify you or your account.
We store all Traffic Data and review postings indefinitely, even after "deletion," and may archive such information elsewhere. We store all Personal Information until you request that we modify or delete it, in which case we may still wind up retaining some of that information.
LIVINGNEEDS HEALTHCARE'S USE OF YOUR INFORMATION
We may use your Personal Information to recommend certain resources or medical providers.We may use your Contact Data to send you information about Livingneeds Healthcare pvt. ltd. or our products or Services,to contact you when necessary, including to remind you of upcoming or follow-up appointments,and in conjunction with your use of certain Interactive Tools. We may use your DemographicData, your Traffic Data, your Insurance Data or your Medical Data to customize and tailor your experience on the Site, in emails and in other communications, displaying content that we think you might be interested in and according to your preferences. You agree that Livingneeds Healthcare pvt. ltd. may usePersonal Information to allow your doctors to make appointments with other doctors on your behalf through the Services. We may also use your de-identified Personal Information to run (or authorize third parties to run) statistical research on individual or aggregate health or medical trends. Such research would only use your Personal Information in an anonymous manner that cannot be tied directly back to you.
SHARING OF INFORMATION
LINKS TO OTHER WEBSITES